Instant, up-to-date information about your equipment’s performance and health lets you make faster and more proactive decisions that affect productivity and profitability. Kirby-Smith Machinery Inc. (KSM) product support sales representative (PSSR) Jordan Washam emphasizes to customers that Komatsu’s My Komatsu is a powerful tool that gives you that information nearly instantaneously. My Komatsu can pull data from Komtrax and provide powerful analytics to help you efficiently manage your fleet.

“My Komatsu lets customers view their fleet and dive into the details of how it’s being used,” said Washam. “There’s a lot of stuff that Komtrax offers that is really reliable and beneficial to the customer such as how long a machine was idled or was in production, what kind of load it was under, fuel usage, if any codes popped up, and more.”

Fleet managers can use that valuable data to make bottom-line decisions that directly impact operations and potentially save money.

“In the past, it was hard to track idle time without being on-site, but with Komtrax, you know exactly what it is because it’s right there on the computer screen or your smart device,” said Washam. “If it’s excessive, you can address that with operators, superintendents and others to reduce it right away. That leads to less fuel burn and hours unnecessarily being put on a machine, which can negatively affect resale value down the road.”

Diagnosing and addressing codes quickly is another invaluable way My Komatsu and Komtrax can be used.

“Customers can call their local PSSR with a machine’s serial number, and we can pull up what the code indicates and how to best address the issue, whether it’s to shut the machine down or walk them through the process of getting it fixed,” explained Washam.

Easy to get started

Accessing My Komatsu and Komtrax is easy, according to Washam. First, you visit the My Komatsu website (https://mykomatsu.komatsu/) and sign up for a complimentary My Komatsu account. KSM contacts you with login information, and once your account is set up, machinery information can be inputted, and you can start tracking its usage.

“We can help you every step of the way,” stated Washam. “If you are not utilizing My Komatsu and Komtrax to their full ability, I think you’re losing a lot of reliable data that can be used for better fleet management. I encourage everyone to use it.”