Billy Smith explains the benefits of the various Komatsu Care programs that ensure services are done on time

When Komatsu debuted its Tier 4 equipment, it also introduced Komatsu Care, which is complimentary and covers routine, scheduled services for the first three years or 2,000 hours.

“Komatsu Care is a great program that ensures the 500-hour intervals are covered and done on time by our certified technicians, including oil sampling, and all oils and filters are included,” explained Billy Smith, Product Support Sales Representative (PSSR) at Kirby-Smith Machinery Inc.’s (KSM) Odessa, Texas, branch. “We monitor customers’ machines, and when a service is getting close, we contact them and set up a convenient time and location that limits downtime. That’s peace of mind for the customer that their machines are properly maintained, so they continue to be productive.”

According to Smith, another benefit is that wherever a machine is, it’s covered — even if it’s outside KSM’s territory. The local Komatsu dealer will service it, and KSM personnel will help you set up the appointment.

Pick your plan

Smith emphasized that customers can get further peace of mind with add-on programs such as Komatsu Care Advantage, Komatsu Care Plus, Komatsu Care Plus II, and Komatsu Care Plus III. Komatsu Care Advantage offers extended repair coverage that includes parts, labor and diagnostics. Komatsu Care Plus extends the complimentary Komatsu Care maintenance plan, while Komatsu Care Plus II offers both extended maintenance and repair. Komatsu Care Plus III provides extended maintenance, repair and consumables.

“There is a cost to the Komatsu Advantage and Plus programs, but the benefit is that it’s fixed, and customers will know what it is while also knowing that their machines are still being maintained,” said Smith. “Each can be extended up to 10,000 hours, in most cases. As we continue to monitor the machines, we can see how they are performing and potentially head off catastrophic issues. What’s really good is that customers who have a My Komatsu account can see the same information we do, so even if they are relying on us to maintain their machines, they also have up-to-date information.”

Smith concluded, “We can help customers choose the right plan for their machines and budgets, so they can contact me or their local PSSR for more information.”