Open House Draws Large Crowd
Odessa branch expansion increases service capabilities, reduces downtime for customers in the Permian Basin
Kirby-Smith Machinery highlighted the expansion of its Odessa branch with an open house attended by customers, manufacturer representatives and company personnel. Branch Manager Randy Bailey emphasized that the location serves more than oil and gas companies in the Permian Basin.
“We work with a diverse group out here in West Texas,” said Bailey. “Certainly, oil and gas is a key market; however, we also help contractors doing highway work, building wind and solar farms and more. Whatever the need, we can fill it with quality products and outstanding service.”
Equipment from several manufacturers was on display, giving attendees a look at what Kirby-Smith offers for customers in all types of industries. Members of the company’s Construction Technology Group were on-hand to show guests how technology, such as Komatsu’s intelligent Machine Control products or aftermarket systems, could benefit their businesses.
Representatives from Komatsu, Wirtgen Group, Takeuchi, Terramac, National Crane, Falcon and ESCO greeted customers and answered questions. Attendees were treated to a barbecue lunch and prizes.
Added shop space, parts inventory warehouse
The overall 10,000-square-foot expansion included approximately 6,000 feet of additional shop space that features four new service bays. Service staff members were also added.
“The result of more shop space and personnel is decreased wait times for service or repairs,” said Service Manager Mark Millage, noting that service is available 24 hours a day, 365 days per year. “When equipment is down, it’s all about how fast you can fix it. This gives us the ability to return the machine to the customer or get it back into the rental fleet faster.”
In addition to the extra service area, Odessa now has a larger space for parts inventory warehousing. That helps decrease downtime, according to Parts Manager Steve Anderson.
“There are more parts readily available, so instead of waiting 24 hours to get something that’s out of stock, it’s now more likely we have it and customers can get it within a few hours or faster,” said Anderson. “It allows us to carry the common items as well as many specialty parts. An example would be a vibratory motor for a Wirtgen machine.”
Other areas of expansion included sales and management offices and a new conference room.
“This expansion really adds to our capabilities and demonstrates a commitment to customers in the Permian Basin,” said Bailey. “The open house was a great way to highlight that."
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